POLICIES AND PROCEDURES

MISSED APPOINTMENTS AND CANCELLATIONS

We ask that you respect our time by showing up to your scheduled appointment. In order to cancel your appointment, you MUST call or email a minimum of 48 hours in advance. Social media direct messages are not an acceptable mode of cancellation and will not be recognized by our staff.

Any missed, late cancelled, or changed appointment without 48 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply. 

REFUNDS

We do not accept returns or refunds on purchased products, services or packages, used or unused. All products and services purchased online/in-store are FINAL SALE. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging.

Please contact us if you have any further questions or concerns.

GIFT CARDS, PROMOTIONS AND SPECIALS

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.